Case Study Cullinan Holdings: Supporting a travel-focused, multi-site enterprise with a commercially robust technology foundation.
Consolidating Microsoft 365, Azure, Veeam backup, HP devices and enterprise networking under a single trusted partner across three major sites and six leading travel brands.
Client Overview
Cullinan Holdings operates within the Travel and Tourism sector, managing a diverse portfolio of established brands across Southern Africa. The group’s operations span leisure travel, tour operations and hospitality services, including recognised names such as Thompsons Travel, Thompsons Holidays, Thompsons Africa, Pentravel, Springbok Atlas and Hylton Ross Tours.
Operating across multiple locations and brands, Cullinan Holdings relies on dependable technology to support both guest-facing services and the central teams that enable them. Consistency, reliability and cost control are essential in an environment where service quality and operational continuity directly influence customer experience.
The Challenge
In a Travel and Tourism environment, technology must enable operations without becoming a distraction. Operating across multiple major sites places ongoing pressure on IT teams to maintain consistency, control and cost transparency, while ensuring systems remain reliable for both front-line and back-office teams.
Cullinan Holdings needed confidence that its core platforms and infrastructure components were being sourced, licensed and supported in a way that reduced operational risk and aligned with broader commercial and IT strategy. This included managing Microsoft cloud subscriptions, Azure consumption, data protection tooling, end-user devices and a mixed enterprise networking estate, all within an industry where downtime can directly impact service delivery.
The Solution
We partner with Cullinan Holdings as a trusted technology supplier and services provider, supporting the commercial and operational foundations of its hospitality IT estate.
We provide and manage Microsoft 365 subscriptions, enabling a consistent collaboration platform across the group while simplifying licensing and cost management. This is complemented by Azure billing and consumption management, giving the business clear financial visibility, predictable cloud spend and stronger control over ongoing operational costs.
To address resilience and risk management requirements, we supply Veeam Cloud licensing and backup services, supporting data protection and recoverability in an industry where service continuity and system availability are commercially critical.
We also support the standardisation of the end-user environment through the supply of HP laptops and client devices, helping reduce support overheads and improve reliability for teams operating across hospitality locations. This is reinforced by our role in supplying the group’s network infrastructure, with Aruba core networking and H3C edge networking equipment and Ubiquity WiFi Access Points deployed across three major sites to deliver consistent, enterprise-grade connectivity.
Alongside technology supply, we work closely with Cullinan Holdings’ internal IT function to support the ongoing operation of platforms and services. This includes coordinating licensing, renewals and vendor engagement, as well as providing practical support across cloud services, backup platforms and end-user devices.
This collaborative model helps simplify supplier management and reduces operational overhead, allowing internal IT teams to remain focused on supporting operations and service delivery across the estate.
“Having a partner that understands both the technology and the commercial side of IT makes a real difference. It gives us confidence that the foundations are in place and being managed properly.”
“Being able to rely on a single supplier across Microsoft, Azure, backup, devices and networking has helped simplify our environment and improve control across the business.”
Cullinan Holdings
Ryan Porter, Chief Information Officer
Cullinan Holdings now benefits from consistent access to core enterprise technologies, improved visibility and control over cloud and licensing costs, and a simplified approach to sourcing and supporting critical IT platforms.
With Microsoft cloud services, backup, end-user devices and networking supplied through a trusted partner, the organisation has a stable, scalable technology foundation that supports operations and provides a strong platform for future growth.
Impact Delivered
M365 Users
Major sites connected
Managing IT Across Multiple Sites?
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