Case Study Specialised Travel: Delivering secure, resilient IT and everyday user support for a specialist travel business.
Building a secure-by-default Microsoft 365 environment with managed endpoints, responsive user support and cloud-first architecture for office-based and remote teams.
Client Overview
Specialised Travel is a UK based travel business that depends on secure access to systems, reliable collaboration tools and responsive IT support. With teams working across office and remote environments, the business requires technology that supports productivity without adding unnecessary risk or complexity.
The Challenge
As the business evolved, Specialised Travel needed an IT environment that was secure by default, reliable for both office based and remote staff, and simple for users to work with day to day. The organisation also required confidence that its Microsoft 365 environment, devices and data were properly protected and compliant, supported by a trusted IT partner who could manage both strategy and everyday support.
The Managed Services & Microsoft Solution
We deliver a fully managed IT service built around Microsoft 365, modern endpoint management and a secure cloud first architecture. Microsoft licensing is managed through the CSP programme, including Enterprise Mobility and Security E3, ensuring the business remains correctly licensed and secure.
Multi factor authentication and role based access controls are enforced across Microsoft 365, while devices are managed through Microsoft Intune and protected with Microsoft Defender. The platform is supported by Exchange, SharePoint and OneDrive, with encrypted data, cloud backup and immutable storage to support business continuity. We also design and document the client’s network infrastructure, providing resilience and a foundation for future change.
Alongside the technical platform, we provide responsive managed support covering service desk assistance, user onboarding and offboarding, Microsoft 365 support, device troubleshooting and proactive monitoring. This ensures users receive fast, practical help while minimising disruption.
“They feel like an extension of our business rather than a supplier. We value the combination of strong security, clear advice and dependable user support, all delivered in a way that suits how we work.”
“The support we receive is responsive, practical and easy to deal with. From day-to-day user issues to managing our Microsoft 365 environment, everything just works, allowing our teams to stay focused on the business.”
Specialised Travel
Nick Barrand, Finance Director
Specialised Travel now benefits from a secure, well governed Microsoft 365 environment with consistent protection across users and devices. Reliable access to systems supports both office based and remote staff, while a single trusted MSP provides strategic oversight and day to day support. The result is a stable, secure IT platform that supports the business today and provides a foundation for future growth.
Impact Delivered
MFA
M365
Proactive monitoring
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